(Effective Date: February, 2014)
Staples Canada Inc. (the "Company") considers "personal information" to be information about an identifiable individual. We do not consider public information found in directories and listings, or business names, addresses and/or contact numbers, to be personal information.
Privacy and Compliance
500 Staples Drive, Framingham, MA 01702, USA
In order to provide our full range of services, we may collect Personal Information including:
In order to provide you with a better shopping experience and to improve the quality of our services, we may combine the information you submit under your account with other information that we may receive from you, from third parties, or with other public demographic information. We maintain this information, along with a record of your purchases, in a restricted database.
There are some services provided by Staples that require us to become temporary custodians of your equipment that may contain your Personal Information. These services typically involve a personal computer. Staples does not retain information from these devices once the requested services are complete.
Also, our Website is not directed at collecting Personal Information from children and we do not actively collect Personal Information from children under the age of 13.
At Staples, we always want to provide you with the easiest and best possible shopping experience from the time you begin looking for products and services through the delivery of your requested items. The information that we collect lets us meet this goal by allowing us to:
Most browsers are initially set up to accept cookies. You may decide to reset your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you do decide to refuse all cookies please be aware that some Website features and Staples services may be unavailable or may not function properly.
To opt out of Staples advertising-related cookies, follow the links for our partners below:
You may also wish to opt-out of receiving promotional mail and/or email from Staples, and if so, simply notify us by one of the methods below.
You may still receive email or postal mail from other affiliated companies and third parties if they have received your email or postal address from sources other than Staples or as a result of their own transactions or experiences with you. You will also continue to receive email or postal mail if you request to hear from us again at a later date.
Please note that any opt-out request sent via postal mail may take at least sixty (60) days to become effective. You may still receive email or postal mail from other affiliated companies and third parties if they have received your email or postal address from sources other than Staples or as a result of their own transactions or experiences with you. We will also continue to send you emails periodically to ensure you receive necessary business updates in the form of Newsletters or specific topic email and/or to advise of any product recalls.
In the normal course of business Staples shares Personal Information with third parties. We do this in the following, limited circumstances:
Staples maintains reasonable and appropriate standards to safeguard your Personal Information. When you enter Personal Information that contains a Social Security Number, driver's license number, or credit or debit card number at the designated and secured sections of our Website, the information will be encrypted or encoded before it is sent over the Internet. Personal Information that we collect and maintain is subject to physical, administrative and technical controls that are consistent with recognized industry standards.
Staples takes reasonable steps to verify that the Personal Information we store and process is accurate, complete and current. We also depend on our customers to update or correct their online profiles and to contact us with changes in Personal Information whenever necessary by one of the following means:
Unless otherwise required by law or for legitimate business purposes, we will make good faith efforts to correct or delete such data at your request when you notify us of an error or change in your Personal Information. To prevent unauthorized changes to someone’s Personal Information, we ask individual customers to positively identify themselves before processing such requests.
We reserve the right to charge a small fee to process any request to update, correct or delete Personal Information. We also may decline to process requests that require a disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).
If we receive a written complaint, it is Staples' policy to contact the complaining customer regarding his or her concerns. We will investigate complaints promptly and diligently to address your concerns and resolve any dispute quickly.
If you believe that someone has improperly accessed or used your personally identifiable information supplied to Staples or has made purchases at Staples that you did not authorize, please contact us immediately.
You may also contact the Office to the Privacy Commissioner if you believe you have a complaint under the Privacy Act or PIPEDA, submit in writing to the following address:
112 Kent Street, Place de Ville
Tower B, 3rd Floor
Ottawa, Ontario K1A 1H3
Here are some additional things that you can do to protect yourself from identity theft if you think that your Personal Information has been compromised:
The fraud alert will remain in your credit file for at least 90 days.
5650 Yonge St.
P.O. Box 740241
Atlanta, GA 30374
P.O. Box 6790
Fullerton, CA 92834
Staples complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Staples has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Staples’s certification, please visit https://www.export.gov/safeharbor/